Floral & Light

Help & FAQs

Account Features

Once you have completed our quiz and are logged in, simply head over to your personal recommendations page to find your personalized recommendations. Please note that these recommendations are updated regularly as we get new bottles in so be sure to check back once in a while. 

The sake palate profile quiz is a short questionnaire that gives us the first indication of your taste preferences. The questions are developed in collaboration with sake experts to cover different aspects of taste and aroma. If you have not already taken the quiz, you can take it anytime here.

To personalize your recommendations, taking the palate profile quiz is just the beginning of your journey with us. Going forward, rating every sake bottle you try in every shipment is what helps us find just the right sake for you. Please note that it is not possible to manually edit your taste profile.

While logged into your account, you can directly rate the sake that you have purchased on your taste profile page. 

We interpret star ratings to mean the following:

1 Star = I strongly dislike this sake

2 Stars = I slightly dislike this sake

3 Stars = I am neutral about this sake

4 Stars = I like this sake

5 Stars = I love this sake

The more sake bottles you rate, the more accurate we can make your recommendations. Do not be afraid to give lower ratings to sake you didn’t enjoy. Your honest ratings will make it possible to choose the sake that is most aligned to your preferences.

Simply use the search button to look for a sake by name. If looking for a specific characteristic then please check out the different sake categories in the main menu. You can find sake categorized by type, region, flavor, and brewery. We regularly add new sake, so we encourage you to browse often. If you do not want to miss out on new arrivals and deals, make sure to get the Kurashu Letter in your mailbox or follow us on social media under the handle @kurashusake.


Yes, on the order status page you should find the order tracking number. Please note that you will need to check either DHL or Japan Post EMS service for details on your order, details can be found here.

We will process your order within 2 business days after you ordered. Depending on your country shipping typically takes 4-9 days. Please note that during the New Years holiday and consecutive public holidays the delivery might take one day longer.

Shipping is not cheap. However, since we cut out most of the middlemen (exporters, importers, distributors, etc.) the total cost of your sake will still be competitive. One tip: the more expensive the bottle of sake, the more you will save since shipping is fixed per weight but middlemen mark up the sake in percentages. So, for example, a sake that costs 3'000 yen in Japan might cost 3'000 yen to ship but would costs around 10'000 yen in some countries.

We are currently not shipping within Japan.

Yes, we ship to over 12 different countries at the moment. More planned. For more information please check out the delivery information.

Unfortunately we cannot ship to P.O. Box addresses.

No, our shipping partner will take care of the import process. They may, depending on the country, get in touch with you and ask you to provide information to process your order (for example if you are buying for yourself or a business).


Unfortunately, because the sake will be exported, shipped internationally and imported, we are not able to accept returns. If you should face an issue however, please contact us and we'll try to make it right.

If your shipment is incomplete or damaged, please contact us to sort things out. Please make sure to provide details regarding what was missing or damaged so we can find a solution as efficiently as possible.


The prices shown on our store are net of taxes. You will be charged sales taxes or VAT, duties and other fees depending on your country. These can range from 0% to 80% and more. Please get in touch with the customs in your country to confirm details.

Member Benefits & Promos

Our promotions are dependent on information we have about our members, for example their taste profile. Register for free, take the quiz and get all the benefits of membership, including promotions.

The promo code might not work multiple reasons. Please make sure that you are logged in from the right account and try again. The promo code is only valid for a certain amount of time. Please confirm the expiration date as well. Just in case, check also for uppercase and lowercase letters as the promo code is case sensitive. Try to copy and paste the promo code exactly as provided.

Still running into issues? Please contact us and we will figure something out how we can help you out.

Members of the Kurashu family can expect benefits such as special offers, unique bottles of sake, discounts and of course a personalized taste profile so that they can only purchase sake they are sure to love. So do not hesitate and become a member today! We are planning to expand the benefits in the future to deliver you more value.