All products are shipped with Sagawa Express. Once your is processed, Sagawa Express will send you an email to your registered email address. If you have any questions regarding delivery, please contact the Sagawa Express Service Center directly after confirming the 10-12 digit tracking number in the email. We will unfortunately not be able to help you track a package or reschedule a delivery.
Sagawa Express Service Center
English service hotline: 050-3032-9151
Business hours: 8:00 a.m. - 9:00 p.m.
Orders placed before 0:00 am will be processed the next day and will be shipped on the next day at the earliest. Our warehouse is based near Tokyo. Depending on the distance to our warehouse, the orders might take a day longer. Usually your order will be delivered to your door in 1-4 days.
Purchase amount less than 5,000 yen (including tax)
For orders of less than 5,000 yen (tax included) a basic shipping fee of 600 yen will be charged.
Purchase amount more than 5,000 yen (including tax)
Orders of more than 5,000 yen (tax included) will be delivered free of charge nationwide, with the exception of Okinawa and Hokkaido, which have a small surcharge attached to them:
- Hokkaido: 200 yen
- Okinawa region: 200 yen
Cooled Shipping Option
We charge a flat rate of 250 yen for cooled delivery regardless of your order amount. As temperature control is important, we recommend cool delivery for sake. On the order screen you can choose whether you want to have your order delivered by cooled delivery.
For further questions check out our FAQ section.