Shipping Locations
We ship within Japan and internationally to the following countries and regions:
- Eastern Asia: Japan, Korea, Hong Kong, Macau
- South-Eastern Asia / Southwest Asia: Singapore, Thailand
- Oceania: Australia, New Zealand
- Europe: United Kingdom, Netherlands, Denmark, Germany, Belgium, Greece, Lithuania
If you cannot find your country and you would like to buy sake bottles, please contact us here.
Shipping Schedule
Orders will be processed and shipped within 2-3 business days. We ship all-year round except for Saturdays, Sundays, Japanese national holidays, and other company-designated holidays (including the New Year and Obon periods). Our warehouse is based in Toyama. Usually your order will be delivered via DHL to your door in 4-10 business days, assuming there are no issues with the delivery or customs clearance. For unexpected reasons there might be the possibility of delay.
Shipping Fees
We ship with DHL. The maximum number of bottles per shipment is 6. If you would like to order more than 6 bottles, please first make sure that the total quantity can be legally imported into your destination country. If permitted, please split your order into separate orders of up to 6 bottles each.
Import limits and requirements vary depending on the destination country. If needed, please check with your local customs authority before placing your order.
The shipping fees are automatically added to your order depending on the number of bottles you have ordered and where the bottles are shipped to. We use the weight of your order to calculate the accurate shipping rates.
Please note that the shipping cost may change without any notice.
Taxes & Duties
The shipping costs are automatically added to your cart during checkout. Any applicable taxes, customs duties, or other import charges are not included in the purchase price and are the responsibility of the customer. We ship international orders with duties and taxes unpaid.
DHL may contact you to request information or payment required for customs clearance. Please respond promptly to any such requests. Failure to provide the required information or to pay applicable duties, taxes, or other import charges may result in the shipment being delayed, refused, or returned to us.
If a shipment is returned to us for these reasons, we are unable to offer a refund. Any return shipping costs charged to us by DHL will be charged to the customer. Please see our Refund Policy for full details.
Other Remarks
For international shipments, please note that we are not able to offer refrigerated shipping. We accept orders in any season, but we recommend ordering in the colder months of the year to help maintain the quality of the sake. For this reason, we mostly offer pasteurized sake. Please refrigerate your sake as soon as possible after delivery.
We package the sake bottles with utmost care. We use dedicated carton boxes and protective materials to help prevent damage during shipping.
For further questions check out our FAQ section.