Floral & Light

Help & FAQs

Account Features

Once you have completed our quiz and are logged in, simply head over to your personal recommendations page to find your personalized recommendations. Please note that these recommendations are updated regularly as we get new bottles in so be sure to check back once in a while. 

The sake palate profile quiz is a short questionnaire that gives us the first indication of your taste preferences. The questions are developed in collaboration with sake experts to cover different aspects of taste and aroma. If you have not already taken the quiz, you can take it anytime here.

To personalize your recommendations, taking the palate profile quiz is just the beginning of your journey with us. Going forward, rating every sake bottle you try in every shipment is what helps us find just the right sake for you. Please note that it is not possible to manually edit your taste profile.

While logged into your account, you can directly rate the sake that you have purchased on your taste profile page. 

We interpret star ratings to mean the following:

1 Star = I strongly dislike this sake

2 Stars = I slightly dislike this sake

3 Stars = I am neutral about this sake

4 Stars = I like this sake

5 Stars = I love this sake

The more sake bottles you rate, the more accurate we can make your recommendations. Do not be afraid to give lower ratings to sake you didn’t enjoy. Your honest ratings will make it possible to choose the sake that is most aligned to your preferences.

Simply use the search button to look for a sake by name. If looking for a specific characteristic then please check out the different sake categories in the main menu. You can find sake categorized by type, region, flavor, and brewery. We regularly add new sake, so we encourage you to browse often. If you do not want to miss out on new arrivals and deals, make sure to get the Kurashu Letter in your mailbox or follow us on social media under the handle @kurashusake.

Orders

Yes, you can purchase as a non-member, though you will miss out on our member-exclusive benefits and discounts. Make sure to create an account and also take the sake palate quiz to get just the right sake recommendation, personalized for you.

When you are logged in your member account, go to the account profile page to change the shipping address. Besides the default address you can also enter alternate addresses such as your work.

Yes, on the order status page you can find the order tracking number. Please note that you will need to contact Sagawa Transport for details on your order, details can be found here.

Shipping

We will process your order within 2 business days after you ordered. Depending on the distance to our Kanto based warehouse, shipping typically takes 1-3 days. Please note that during the New Years holiday and consecutive public holidays the delivery might take one day longer.

We ship to all provinces with the exception of some parts of Okinawa and Tokyo's outlying islands.

No, unfortunately we cannot ship to addresses outside of Japan.

Unfortunately we cannot ship to P.O. Box addresses.

Returns

Here at Kurashu we do our best to provide you only with sake that you love. If you are not completely satisfied for any reason then please get in touch and we'll make it right.

If you are not satisfied with your order for any reason, please immediately contact us so we can make it right. Please also read our refund policy.

If your shipment is incomplete or damaged, please contact us to sort things out. Please make sure to provide details regarding what was missing or damaged so we can find a solution as efficiently as possible.

Payments

You can currently pay with credit cards (Visa, Mastercard and American Express) as well as instant payment services like Apple Pay, Google Pay, Amazon Pay or Shop Pay.

The prices shown in the storefront are excluding sales taxes. The adequate Japanese taxes are automatically added during the checkout process.

You can easily change your billing information in your account setting page of your account. Simply go to the payment method section and change your default payment option.

Member Benefits & Promos

Our promotions are dependent on information we have about our members, for example their taste profile. Register for free, take the quiz and get all the benefits of membership, including promotions.

The promo code might not work multiple reasons. Please make sure that you are logged in from the right account and try again. The promo code is only valid for a certain amount of time. Please confirm the expiration date as well. Just in case, check also for uppercase and lowercase letters as the promo code is case sensitive. Try to copy and paste the promo code exactly as provided.

Still running into issues? Please contact us and we will figure something out how we can help you out.

Members of the Kurashu family can expect benefits such as special offers, unique bottles of sake, discounts and of course a personalized taste profile so that they can only purchase sake they are sure to love. So do not hesitate and become a member today! We are planning to expand the benefits in the future to deliver you more value.